Case Study: Wilson Logistics achieves faster, more reliable fleet communications with Dialpad

How Wilson Logistics coordinates 400+ trucks with Dialpad Ai

Wilson Logistics, which coordinates more than 400 trucks across the lower 48 states, needed a better way to handle thousands of daily calls among recruiting, road assistance, fleet managers, drivers, and vendors. Its old on-premises Mitel phone system was complex to maintain, expensive to expand, and lacked the MMS texting capabilities the team needed. Dialpad’s cloud communications and AI platform offered a more flexible alternative.

Dialpad helped Wilson Logistics move to a 100% softphone setup with easy number porting, letting teams work from anywhere in one workspace. The switch improved calling with voicemail drop and real-time analytics, and the company adopted it quickly—so much so that it no longer uses desktop phones. Dialpad delivered more features at a better price, helping Wilson Logistics simplify operations and coordinate its fleet more effectively.

Wilson Logistics

Dan Brewer

Vice President of Information Technology