Case Study: Edge Logistics achieves faster onboarding, lower costs, and global cloud communications with Dialpad

How Edge Logistics left its on-premises solution behind—and thrived

Edge Logistics, a global supply‑chain provider, was held back by an on‑premises PBX that took up space, required costly maintenance, and made adding employees and supporting remote offices slow and error‑prone. Each location had to order and manage its own equipment, so hiring and scaling across countries became a time‑consuming bottleneck.

They moved to Dialpad’s cloud platform (Talk and Contact Center), eliminating hardware and reducing costs while enabling fast onboarding via the app, easy call routing, and individual numbers without new phones. Admins gained analytics and AI‑powered Voice Intelligence (transcripts, visual voicemail, heat maps), which improved visibility, agent performance, and global scalability — delivering immediate operational improvements.

Edge Logistics

Will Kerr

President