Case Study: The Roman Healthcare Group achieves near-instant migration and major cost savings with Dialpad

How The Roman Healthcare Group migrated to a new phone system in minutes (and saved big)

The Roman Healthcare Group is a 10-person executive search firm that places leaders in hospital infection prevention and quality roles. They were stuck on an expensive, Windows‑only phone system that was hard to administer, ill-suited for remote work during COVID, and lacked integrations with tools like Google Workspace and Salesforce—so they needed a more portable, cost‑effective communications platform.

They moved to Dialpad Sell and were fully operational within minutes, cutting telephony costs to about 65% of their prior spend. Dialpad’s Salesforce and Google integrations, SMS logging, call recording, and coaching features centralized workflows, made admin and KPI reporting remote‑accessible, and boosted productivity—average external talk time rose by about 90 minutes per employee per week and overall call volume increased two‑ to threefold.

Roman Healthcare Group

Will Musto

Director of Operations