Case Study: Knock Out Recruiting achieves better remote team training and candidate experience with Dialpad

Knock Out Recruiting offers a smooth, AI-powered candidate experience

Knock Out Recruiting, a fast-growing recruiting firm serving insurance companies, needed better communications tools as its team expanded and it grew into Canada. With a fully remote workforce, the company also struggled with training, coaching, and quality assurance using its old setup and needed an actual dialing system. They turned to Dialpad for an AI-powered calling and communication solution.

Dialpad gave Knock Out Recruiting an easy way to record calls from the call screen, making it simpler to review conversations, coach new hires, and support continuous improvement. According to the case study, this helped the remote team listen in, pull recordings, and provide feedback more effectively, improving both training and the overall candidate experience.

Knock Out Recruiting

Amanda Springer

Executive Director