Case Study: Outdoor Voices achieves centralized phone system and improved customer experience with Dialpad

Outdoor Voices Centralizes their Phone System with Dialpad

Outdoor Voices, an activewear brand focused on getting people moving, had its HQ, retail offices, and customer support teams on different phone systems, creating IT headaches and inconsistent caller experiences. Managing multiple tools with no caller customization made it difficult to provide reliable, cohesive service for customers calling stores.

By centralizing on Dialpad (dialpadTalk and dialpadSupport), Outdoor Voices gained an easy-to-manage, nationwide phone system with improved call quality and customizable routing. The lean IT team can quickly add or remove users and deliver a consistent experience across devices and teams, resulting in better reliability and customer interactions.

Outdoor Voices

Francisco Veloz

IT Manager