Case Study: Stax achieves greater efficiency and global connectivity with Dialpad

Stax powers $10 billion+ in transactions—and connects teams worldwide

Stax, a company powering more than $10 billion in transactions and supporting over 200 employees worldwide, needed a communications provider that could integrate with its systems and keep a growing, hybrid team connected. The company turned to Dialpad and its cloud phone system, along with the HubSpot integration and admin portal, to better support customer-facing teams and improve day-to-day operations.

Dialpad implemented a solution that automated call logging, notes, and tasks in HubSpot, while also giving Stax skills-based routing, real-time transcripts, analytics, and flexible admin controls for call routing, IVR updates, and toll-free numbers. With Dialpad, Stax reported improved operational costs and drastically increased efficiencies, especially for sales and support teams, while maintaining consistent communication across remote and in-office work.

Stax

Wendy Meli

Information Systems Manager