Case Study: Randstad achieves global HR scalability and time savings with Dialpad

Randstad scales its global HR enterprise with a single Ai voice solution

Randstad, the global HR services company, needed a way to replace fragmented legacy calling tools across its 39 offices and simplify worldwide software rollouts. It partnered with Dialpad for an AI cloud voice solution, along with migration and support services, to help unify communications across regions and manage sensitive data during the transition.

With Dialpad’s support, Randstad completed fast implementations in the Netherlands, Switzerland, Austria, Australia, and New Zealand, with admin management across more than 1,400 departments. The company reported saving 10% of time with AI-powered transcriptions and five hours per week through integrations, while also preparing for 150% growth with Dialpad’s AI Coaching and AI Live Coach.

Randstad

Fernando Brías Cobos

Global Branch Network and Voice Services Product