Case Study: Sunstate Equipment achieves 25% less time spent on calls with Dialpad

How Sunstate Equipment saves 25% of time with Dialpad Ai

Sunstate Equipment was looking to move beyond an outdated phone system and reduce the time employees spent on manual call logging and repetitive customer questions. After adopting Dialpad Connect and Dialpad Sell, the team wanted a faster, more intelligent way to handle calls and improve service.

Dialpad implemented AI Recap, automation, and real-time insights to surface customer history instantly and streamline workflows. As a result, Sunstate Equipment cut call time from four minutes to about three minutes, saved 25% of time on calls, improved overall efficiency by 30–35%, eliminated 200 company cell phones, and sent 92,000 business messages per month through Dialpad.

Sunstate Equipment

Stephen Schleeper

Senior VOIP Engineer