Slack B2B Case Studies & Customer Successes

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Slack is building the platform that connects teams with the apps, services, and resources they need to get work done. Launched in 2014, Slack is the fastest growing business application in history. Millions of people around the world use Slack to bring their teams together, make sense of their work, and drive their business forward.

Case Studies

Showing 173 Slack Customer Success Stories

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1-800-Flowers.com achieves rapid marketing collaboration and faster decision-making with Slack

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Accent Group achieves 24-hour complaint resolution and 90% customer satisfaction with Slack

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Ad Hoc uses Slack to drive digital transformation for government agencies

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Airwallex achieves rapid global scaling and seamless partner collaboration with Slack

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Driving client service excellence: Slack powers AlphaSights’ success

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How Ambit evolved on Slack

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Amplifon X simplifies and accelerates its digital innovation strategy with Slack

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Askul achieves faster, transparent internal communication and saves 365 hours a year with Slack

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Autodesk achieves company-wide collaboration and faster incident response with Slack

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Away achieves rapid product launches and 100,000 sales with Slack

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Bauer Xcel Media achieves faster ad troubleshooting and streamlined cross-company collaboration with Slack

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Benefit Cosmetics achieves faster global website launches and rapid cross-team collaboration with Slack

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Bolt uses automation for a human and efficient workplace

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Slack champion Mathis Bogens unlocks companywide productivity, efficiency and culture in Slack

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British Broadcasting Corporation (BBC) achieves faster incident resolution and streamlined collaboration with Slack

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Canva saves 63.75 hours a week with Slack’s Workflow Builder

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Canva scales its global design platform to 40 million monthly users with Slack

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Canva achieves scalable hybrid collaboration and saves 63.75 finance hours per week with Slack

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Capital One achieves enterprise-wide innovation and faster collaboration with Slack

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Cars Commerce revs up its expansion efforts with Slack

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Cityscoot achieves 24/7 mobilisation of 7,000 electric motor scooters with Slack

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Cloudsmith streamlines software development by practicing what it preaches

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Cole Haan brings new footwear to market faster with Slack

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How Slack helps Coles work four times faster, transforming the customer retail experience

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Credit Saison achieves a Digital HQ for faster cross-functional collaboration and partner engagement with Slack

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How Slack transformed a credit union set in the Last Frontier

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Culture Amp achieves a culture-first, transparent and agile workplace with Slack

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Cvent achieves faster releases, streamlined sales and coordinated global events with Slack

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Deezer achieves faster incident response and global team collaboration with Slack

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Deliveroo achieves data-driven operations and faster scaling with Slack

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Deliveroo feeds frontline healthcare workers with Slack as its productivity platform

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Difrent achieves rapid, scalable COVID-19 home-testing kit delivery with Slack

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6x faster support Emoji-triggered Slack workflows at Domain

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Dow Jones levels up cross-functional collaboration and streamlines workflows with Slack

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How Slack keeps Envato’s workers engaged and productive

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Everlane achieves faster returns and better customer service with Slack

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Expedia Group achieves an inclusive, digital-first future of work with Slack

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Fabernovel achieves greater innovation and agility with Slack

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Fandango achieves seamless blockbuster ticketing and faster incident response with Slack

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Fastly achieves scalable, real-time enterprise customer support with Slack

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Faster real-time coverage from the field to the fans

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Free Now moves collaboration into the fast lane with Slack

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Freecharge achieves rapid neobanking scale and faster issue resolution with Slack

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How Slack speeds up Freecharge’s product release cycles

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Grab takes back hundreds of thousands of productivity hours with Slack

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How Grammarly improves the world’s writing with help from Slack

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Scaling innovation GWI’s use of Slack for fast growth

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Gymshark presses delete on email and goes all-in with Slack

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Slack Visionary of the Year Laszlo Korsos seeks to democratise the recruiting process in Slack

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Hearst Magazines delivers clickable, data-driven content and boosts traffic with Slack

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HelloFresh achieves unified global teams and streamlined 24/7 operations with Slack

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HubSpot scales its award-winning culture and accelerates sales response with Slack

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IBM achieves streamlined end-to-end delivery and faster incident response with Slack

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IBM achieves a Digital HQ and transforms collaboration with Slack

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Idee per Viaggiare soars into the future with Slack, redefining travel experiences

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How iFood used Slack to transform HR processes and supercharge team collaboration

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InboundCycle streamlines and optimises processes with Slack

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Influx scales digital-first 24/7 support across nine countries with Slack

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How Inter modernises its operations with Slack and AI

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Intuit achieves faster global collaboration and streamlined customer support with Slack

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Support agents at Intuit QuickBooks increase customer satisfaction by 12% with Slack

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Iress (financial services software company) resolves customer issues four times faster with Slack

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Slack helps itrinity turn great ideas into global success

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The Jacky Winter Group achieves a 24-hour global workflow and streamlined creative collaboration with Slack

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Jägermeister achieves secure, transparent global collaboration with Slack

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Slack contributes to Jägermeister’s corporate goals

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Jet.com achieves real-time pricing visibility and faster issue resolution with Slack

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Slack’s developers of the year, Igor Gaidaichuk and Justas Belevicius, build innovative apps for KAYAK

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Kin + Carta builds a connected, client-first global consultancy with Slack

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How Kiva uses Slack to fund microloans for global good

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How Kokuyo used Slack to achieve 138% year-over-year sales growth

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Kooth achieves scalable, real-time mental-health support with Slack

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Le Wagon achieves global scale for its coding bootcamps with Slack

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LetsGetChecked achieves 800% YoY growth and scaled collaboration with Slack

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Liberty Mutual achieves modernized team communication and real-time problem solving with Slack

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LOTTE ON achieves a scaled digital HQ and 50% reduction in email use with Slack

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Lyft Business achieves faster sales velocity and real-time cross-functional collaboration with Slack

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How Macquarie’s Banking and Financial Services Group enhanced employee connectivity and accelerated delivery velocity

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ManoMano achieves a scalable digital HQ and greater agility with Slack

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Marriott Digital Services delivers world-class customer service with the combined power of Slack and Salesforce

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How Slack became the operational glue of McLeod Cranes

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Meesho achieves faster issue resolution and seamless remote collaboration with Slack

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Slack is the tool we use to solve problems together

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Metropolitan Transportation Authority (MTA) delivers faster real-time rider updates and coordinated incident response with Slack

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How NatWest’s Mettle uses Slack to give customers seamless service

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MiQ supports and celebrates its employees with Slack integrations

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NASA's Jet Propulsion Laboratory streamlines team communication and consolidates developer tools with Slack

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Nexomics achieves faster cancer test turnaround for patients with Slack

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Nine’s publishing division breaks news faster and streamlines newsroom collaboration with Slack

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How Slack became Nine’s productivity platform and helped rewrite its culture story

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With Slack, Northwestern Mutual drives automation and innovation to redefine the financial services industry

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NTT Docomo reduces workload by 70% and modernises secure collaboration with Slack

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Ocado Technology achieves faster releases and greater transparency with Slack

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Ocado Technology achieves an intuitive Digital HQ and effortless remote collaboration with Slack

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How OneOncology drives innovation in community oncology with Slack

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Onfido achieves higher employee engagement and streamlines its internal newsletter with Slack

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How OpenAI connects with customers and expands ChatGPT with Slack

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Opteo doubles productivity by communicating with Slack

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Oscar Health achieves rapid, HIPAA-secure collaboration and improved member satisfaction with Slack

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Paramount Global accelerates productivity in Slack to deliver global content to billions

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PEGASUS boosts revenue by 1900% with Slack Sales Elevate and Salesforce

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Personio is making onboarding smooth, motivating and fun with Slack

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How Plative doubled its upsell opportunity volume with Slack AI

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Procore achieves 25% faster partner collaboration with Slack

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Procore unlocks the value of ecosystem collaboration with Slack

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Procore’s IT and service teams move work forwards faster with Slack integrations

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Procore’s revenue teams accelerate deal cycles with Slack

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Provide is transforming healthcare lending with the help of Slack

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R/GA achieves faster decisions and better client service with Slack

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Razorpay achieves faster customer responses with Slack

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How RBC Wealth Management is revolutionising client engagement with Slack

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RE:ACT achieves rapid mobilisation of thousands of veterans for Covid-19 relief with Slack

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Red Ventures achieves secure, inclusive cross-brand collaboration and faster deal cycles with Slack

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Revolut streamlines sales operational processes with a productivity platform

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Slack Admin of the Year Sheryl Anderson builds a best-in-class Slack culture to drive Rivian forward

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RMIT Online boosts early student engagement and interactive learning with Slack

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Roku presses play on Slack as its productivity platform for sales

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Royal Bank of Canada achieves faster developer collaboration and digital transformation with Slack

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How Slack helps Saks to dress its business for success

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Salling Group lays the foundation for a digital future with Slack

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Schbang cuts client turnaround times and restores work–life balance with Slack

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SEEK achieves global job-matching scale and faster finance operations with Slack

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Service NSW fortifies government teamwork with Slack

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Sharesies achieves faster incident resolution and streamlined collaboration with Slack

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Shipt achieves rapid scaling to meet surging demand and triples IT support speed with Slack

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Shipt uses Slack to connect its workforce and provide the retail industry with a differentiated shopping and delivery experience

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Shopify achieves scalable operations and employee connection with Slack

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Sid Lee achieves greater efficiency and creativity with Slack

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SK C&C transforms the service paradigm to unlock productivity with Slack

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Snowflake achieves faster sales and stronger partner relationships with Slack

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SoftBank achieves scalable innovation and accelerated growth with Slack

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Solarisbank speeds partner integrations and scales secure collaboration with Slack

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Solaris promotes creativity in this highly regulated industry with Slack

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Splunk achieves faster customer response and a global SE knowledge base with Slack

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Sportradar achieves a 14-day pivot to simulated sports and seamless global collaboration with Slack

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How Spotify boosted ad sales and streamlined operations

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Spotify Advertising harnesses the power of Slack and Salesforce Sales Cloud to increase productivity by 40%

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How Spotify harmonises external collaboration in Slack Connect

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Square’s global teams go remote with Slack

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Stax achieves faster customer response and seamless global collaboration with Slack

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Straker Translations breaks down information silos with Slack

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Stripe achieves faster deal velocity and stronger customer relationships with Slack Connect

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How Stripe accelerates work with automations in Slack, Sales Cloud and Slack Sales Elevate

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SurveyMonkey achieves scalable internal feedback and seamless global communication with Slack

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T‑Mobile achieves streamlined, automated customer support with Slack

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Target achieves faster problem-solving and grassroots innovation with Slack

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TD Ameritrade scales secure collaboration across 10,000 employees with Slack

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TELUS achieves a scalable, high-performance remote culture with Slack

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The Times achieves real-time newsroom collaboration and dramatically fewer emails and meetings with Slack

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TomTom promotes simplicity in Slack to boost enterprise-wide productivity

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Trivago achieves a better employee experience and streamlined internal communication with Slack

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Trivago achieves agile, innovative hybrid work and streamlined collaboration with Slack

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Twitter rapidly shifts to fully remote work and hosts global all‑hands with Slack

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Tyro achieves faster incident response and streamlined operations with Slack

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Up achieves Australia’s most‑loved digital bank status and 340,000+ customers with Slack

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The VA collaborates with Built for Zero to end veterans’ homelessness

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Veepee achieves a 67% drop in incidents with Slack

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Verizon enables productivity from anywhere with a productivity platform

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Versent achieves faster issue resolution and stronger customer outcomes with Slack

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Vodafone achieves rapid developer innovation and under-five-minute incident resolution with Slack

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Wayfair is right at home with Slack

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Wellhub achieves scalable, transparent communication and faster partner collaboration with Slack

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Who Gives A Crap achieves rapid scaling to serve over half a million customers with Slack

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Woven Planet is supporting Toyota’s digital transformation as a mobility company with Slack

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X-Team achieves 98% developer retention and an energising remote culture with Slack

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Xero achieves faster problem‑solving for customers and employees with Slack

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Xoxoday achieves seamless partner collaboration and transparency with Slack

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Year Up achieves a rapid pivot to virtual programs and scaled nationwide student support with Slack

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YouTrip achieves agile collaboration and halves customer response time with Slack

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Zapier achieves seamless global collaboration and interactive screen sharing with Slack

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Zendesk achieves faster incident resolution and proactive customer support with Slack

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Zipcar achieves rapid, cross-team marketing and a successful Pi Day campaign with Slack

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Zomato achieves an agile, aligned digital HQ with Slack

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