Case Study: Zapier achieves seamless global collaboration and interactive screen sharing with Slack

The ultimate dispersed workforce teams up with screen sharing in slack

Zapier, a web-based automation company with 300+ fully remote employees spread across the globe, needed reliable, real-time collaboration to keep its distributed teams aligned. The challenge was enabling engineers and support staff in different time zones to work together on coding, debugging and customer tickets as if they were in the same room.

Zapier adopted Slack as its communication backbone and uses Slack’s interactive screen sharing for multi-cursor pair programming and co‑piloting support issues, with Zoom used for larger meetings and integrated via Slack. The result is faster problem resolution, smoother onboarding and training, improved transparency across the company, and seamless collaboration that lets dispersed teams work together effectively.

Zapier

Cody Jones

Head of Partnerships