Case Study: Plative doubles upsell opportunity volume with Slack AI

How Plative doubled its upsell opportunity volume with Slack AI

Plative, a global consulting firm, needed a faster way for its remote teams to stay on top of customer and prospect activity, account planning, and sales opportunities. Using Slack and Slack AI, the company turned its collaboration hub into a central source of knowledge to reduce time spent chasing updates and support stronger client relationships.

Slack implemented AI-powered summaries, search, workflows, and custom integrations to connect Plative’s tools and data in one place. The impact has been significant: Plative doubled its upsell opportunity volume, increased upsell bookings by 50%, cut account-planning time by 50%, improved upsell win rate by 20%, and gave sales reps back 50% of their time.

Plative

Miftah Khan

SVP, Head of Professional Services