Case Study: Verizon achieves productivity from anywhere with Slack

Verizon enables productivity from anywhere with a productivity platform

Verizon, a telecommunications company with more than 150,000 employees, needed a fast way to support remote work during the pandemic and create a digital version of the office. It turned to Slack as its productivity platform to connect teams, tools, partners, and customers while replacing fragmented ways of working.

Slack helped Verizon roll out the platform in less than six months with minimal outside help, using Slack Connect for partner and customer collaboration and Workflow Builder for no-code automation. The results included stronger customer relationships, more efficient internal coordination, and faster service operations, including workflows that improved technician scheduling and appointment accuracy.

Verizon

Aspi Havewala

Global Head of Digital Workplace