Case Study: Royal Bank of Canada achieves faster developer collaboration and digital transformation with Slack

RBC’s tech teams explore new ways of working with Slack

Royal Bank of Canada (RBC), one of the world’s largest banks with more than 86,000 employees, is shifting to a digital-first, tech-enabled model and needed a way to scale developer collaboration, break down silos and change working mindsets across a sprawling organisation. As RBC expanded its digital teams and squads, the challenge became enabling fast, transparent cross-functional work so teams could deliver seamless digital experiences for millions of clients.

RBC introduced Slack as a mission-critical collaboration platform, organising squads into channel-based workflows, indexing know-how for instant search, and fostering an inner-source culture where anyone can contribute. The result: Slack is now used daily by thousands of RBC technologists, inner-source contributors grew by 100+ in six months, routine research that once took days now takes minutes, and leaders can engage directly—helping teams accelerate development and deliver improved digital services to 16 million clients.

Royal Bank of Canada

Christopher Higgs

Vice President of Digital Omni and Mobile Technology