Case Study: Deezer achieves faster incident response and global team collaboration with Slack

Never skipping a beat with Slack

Deezer, a global music‑streaming service with about 12 million active users and a catalog of 40 million tracks, needed a way for its 120+ engineering, QA and product staff to respond instantly to service‑critical issues—everything from playback glitches and billing problems to outages—while coordinating across offices and time zones.

By centralizing alerts, custom bots and integrations (Jira, GitHub, Jenkins, Google Drive, Trello, IFTTT, etc.) into dedicated Slack channels and tailoring workflows with QA emoji and link unfurls, Deezer sped up incident response and simplified prioritization. The result: faster troubleshooting, clearer handoffs and a single Slack community of 500+ employees that has increased cross‑team and cross‑country collaboration.

Deezer

Romain Lods

Tech Team Builder