Case Study: Schbang cuts client turnaround times and restores work–life balance with Slack

Schbang - Customer Case Study

Schbang, an India-based creative and technology transformation agency that grew from a 50-person startup to an 800-strong team across Mumbai, Delhi and Bangalore, was overwhelmed by fragmented WhatsApp groups, constant after-hours pings and declining productivity. The noise and scattered conversations made briefings unclear, harmed work-life balance and slowed client turnarounds to about three days.

After evaluating several tools, Schbang adopted Slack to centralise work in searchable channels, use Workflow Builder for standardised briefs, and run quick Huddles and Slack Connect with clients. The move improved clarity, security and the ability to switch off notifications, cut client turnaround times from roughly three days to two, strengthened client rapport and streamlined onboarding and company-wide communication.

Schbang

Pranav Krishnan

Head of Culture and Communication