Case Study: Versent achieves faster issue resolution and stronger customer outcomes with Slack

Versent relies on Slack to deliver cutting-edge solutions to customers

Versent, an Australian AWS partner founded in 2015, grew from a three‑person startup to about 400 employees across Australia, Singapore and the US. Faced with overwhelming email volumes, distributed teams and the need to maintain a startup culture while delivering enterprise‑grade outcomes (especially during the pandemic), Versent needed a faster, more organized way to communicate and collaborate.

Versent adopted Slack as its primary platform, using structured channels (including per‑customer and managed‑services channels), Slack Connect for cross‑functional proposals, integrations with PagerDuty, Jira, Pingdom, Zoom and ServiceNow, plus Workflow Builder and a custom timesheet integration. The result: faster problem resolution through team “swarming,” streamlined administrative work and timesheet reminders, higher morale and stronger culture, and improved, more responsive customer outcomes.

Versent

Dean Robinson

General Manager