Case Study: Liberty Mutual achieves modernized team communication and real-time problem solving with Slack

Modernising how teams communicate

Liberty Mutual, one of the world’s largest insurers, needed to modernise how its distributed technology teams communicate and coordinate work at enterprise scale. With hundreds of engineering and product teams, the company had to balance security and compliance with faster, more transparent collaboration to support its digital products and accelerate problem solving.

Using Slack Enterprise Grid (634 workspaces) and integrations like Jira, Google Drive, Trello and RSS, Liberty Mutual created shared and private channels for expert access, workload triage, live issue reporting and real-time escalation. The result: faster bug fixes, fewer status meetings, clearer capacity management, stronger cross-location agility and more autonomous, knowledgeable teams that can solve problems in real time.

Liberty Mutual