Case Study: Ad Hoc achieves faster government proposal reviews and stronger remote culture with Slack

Ad Hoc uses Slack to drive digital transformation for government agencies

Ad Hoc, the remote digital services agency founded by former HealthCare.gov rescue team members, uses Slack as its digital headquarters to collaborate securely on mission-critical government work. As its teams grew to nearly 600 employees, Slack helped Ad Hoc speed up proposal responses, improve client collaboration, and maintain a strong company culture while working with agencies such as the Department of Veterans Affairs.

With Slack, Ad Hoc built channel-based workflows for RFIs, RFPs, reviews, and support, using Slack Connect, Workflow Builder, Salesforce integrations, and bots to streamline communication and automate admin work. The results were significant: proposal response time dropped by 25%, executive approvals became three times faster, and Ad Hoc’s customer satisfaction score improved by 21% in 2021, all while strengthening secure collaboration across government partners.

Ad Hoc

Danny Chapman

Creative Director