Case Study: Autodesk achieves company-wide collaboration and faster incident response with Slack

Unifying product experience and company culture at Autodesk

Autodesk, a 1982‑founded software company with 8,500+ employees and 140+ products across architecture, engineering, manufacturing and media, was shifting from desktop products to a cloud platform model. That transition required far greater cross-team collaboration and exposed deep silos—85 independently created Slack instances, inconsistent workflows and slow incident response—that hindered knowledge sharing, code reuse and customer-focused development.

Autodesk consolidated those Slack instances into one platform, standardized channel naming and a “default to open” policy, and hooked Slack into PagerDuty, Jira, GitHub and other tools to create real‑time incident channels and searchable team knowledge. The changes sped up incident resolution and answers to questions, increased cross-team code contributions and reuse, improved transparency and lowered mean time to repair while reinforcing a collaborative engineering culture.

Autodesk

Guy Martin

Director