Case Study: Jet.com achieves real-time pricing visibility and faster issue resolution with Slack

Keeping prices low and customers happy

Jet.com is an online retailer that grew from a few hundred employees to 1,800 across six offices in six months, and now counts over 4,500 staff. That rapid scale, plus a real-time pricing engine and vast inventory spread across thousands of warehouses, created a huge volume of stock and customer data — and noisy automated alerts that got lost in email. Keeping prices accurate and issues visible in real time was a critical challenge for operations and analytics teams.

Jet adopted Slack as a central communication hub, integrating PagerDuty, Jenkins, New Relic, Standuply, Asana and custom bots (like their “Dr. Doom” SKU monitor) to funnel alerts into focused channels. The result: faster, always-on collaboration and issue resolution, streamlined access to data that used to be pieced together manually, and stronger transparency and trust across the organization.

Jet.com

Jack Hanlon

VP Analytics