Case Study: Grab achieves hundreds of thousands of productivity hours saved with Slack

Grab takes back hundreds of thousands of productivity hours with Slack

Grab, Southeast Asia’s leading super app, was growing fast but its teams were slowed by siloed communication across email and multiple tools. As Grab expanded, it needed a more productive, secure way for its 10,000+ Grabbers to collaborate and manage work, so it adopted Slack alongside Salesforce.

Using Slack, Grab built workflows and automations like WorkBot and GrabCentral to centralize requests, streamline onboarding and IT support, and enable self-service directly in Slack. Slack helped Grab reclaim hundreds of thousands of hours annually, improve collaboration at scale, reduce context-switching, and increase operational efficiency for engineers and other teams.

Grab

Daniel Foo

Head of Grabber Technology Solutions