Slack
173 Case Studies
A Slack Case Study
Pegasus, a fast-growing agricultural machinery manufacturer in Thailand, was struggling with manual processes and fragmented communication that made it hard to understand customer needs and guide sales effectively. The company turned to Slack and Salesforce Sales Cloud, then added Slack Sales Elevate to connect sales data and team communication in one place.
Slack helped Pegasus gain real-time visibility into its pipeline, anticipate customer readiness, and streamline approvals and collaboration. The results were dramatic: revenue rose 1900%, customer loss fell from 3% to 0%, approval times dropped from half a day to 5–10 minutes, and the sales team became far more productive even after shrinking from five people to two.
Ukrit Vanagosoom
Deputy Managing Director