Case Study: Shipt achieves seamless workforce collaboration and faster support with Slack

Shipt uses Slack to connect its workforce and provide the retail industry with a differentiated shopping and delivery experience

Shipt, a leading retail tech company, uses Slack to connect members, shoppers, retailers, and internal teams across time zones. By relying on Slack instead of email, Shipt has improved alignment and collaboration while supporting its three-sided business and external partner communications.

Slack helped Shipt scale operations with 1,500 employees, 3,700 channels, 200+ apps and integrations, and 500+ workflows, including Slack Connect for retailer collaboration. Using Workflow Builder, Shipt tripled the speed of internal IT support, and integrations like Salesforce Service Cloud and Clockwise improved issue resolution, scheduling, and focus time.

Shipt

Chayse Porter

Senior Director