Case Study: Saks achieves faster collaboration and improved efficiency with Slack

How Slack helps Saks to dress its business for success

Saks, the premier digital platform for luxury fashion, became a standalone e-commerce business in 2021 and needed a productivity platform to speed up work, improve knowledge sharing, and keep hybrid employees and external partners aligned. Saks chose Slack to support its digital-first operation, streamline communication, and help teams respond faster to customer, supply-chain, and internal collaboration needs.

Slack implemented Slack Connect, channels, RSS feeds, and app integrations to centralize communication and automate updates across 37 apps. The results included faster IT issue resolution, quicker customer service responses, and better employee engagement; since adopting Slack in 2021, Saks has averaged 660 huddles, 31K file shares, 577 active Slack Connect channels, and 29K searches per month.

Saks