Case Study: Cityscoot achieves 24/7 mobilisation of 7,000 electric motor scooters with Slack

Cityscoot mobilises 7,000 electric motor scooters 24/7 in Slack

Cityscoot runs a 24/7 fleet of 7,000 electric scooters across Paris, Nice, Milan and Barcelona, serving 180,000 users and up to 25,000 daily rides. Facing constant on-street activity and a 150–200 strong field force, the company needed a real-time, centralized way to surface alerts and coordinate fixes—email was too slow and fragmented.

They made Slack the operational hub: scooter alerts feed a proprietary system that posts to 12–15 Slack channels, KPIs update every 30 minutes, field agents report via mobile, and integrations (Zapier, Typeform, Google Drive, Trello) plus Slack Connect with partners like Uber streamline collaboration. The result is faster decisions and fewer information sources, quicker time-to-product (e.g., a CityHelp program built in 24 hours and a field idea deployed in 2 days), improved fleet maintenance and smoother expansion into new cities.

Cityscoot

Alexis Marcadet

Growth Manager