Case Study: Coles works four times faster with Slack

How Slack helps Coles work four times faster, transforming the customer retail experience

Coles, the Australian supermarket retailer, wanted to scale its digital team and deliver a seamless omnichannel shopping experience without slowing innovation. To do that, Coles turned to Slack, using its channels and collaboration tools to replace fragmented communication and support faster product development and incident response.

With Slack, Coles cut product deployment cycles from monthly to weekly and reduced release time from three days to one, with plans to move to daily releases. Slack integrations with tools like PagerDuty, Sentry, and Azure DevOps also helped Coles resolve incidents in 30 minutes instead of half a day, while meetings fell by 20% and teams spent more time on high-value customer experience work.

Coles

Patrik Mihailescu

Senior Engineering Manager