Case Study: Paramount achieves global productivity and collaboration gains with Slack

Paramount Global accelerates productivity in Slack to deliver global content to billions

Paramount, the global media company, needed a way to improve productivity, simplify internal knowledge sharing, and better coordinate work across teams, time zones, and a large network of external partners. Using Slack as its collaboration platform, Paramount rolled it out companywide after its 2019 merger and now uses it across most subsidiaries, with work happening in more than 18,000 Slack channels.

Slack helped Paramount automate routine tasks with Workflow Builder, launch an AI assistant to answer company questions in 10 languages, and connect with partners through Slack Connect. The results include 237 custom workflows, more than 1,400 Slack Connect channels supporting 430 external organizations, and weekly active usage from nearly 65% of users, all of which have improved efficiency, reduced context switching, and sped up collaboration.

Paramount

Lakshman Nathan

EVP, Chief Information Officer