Case Study: Capital One achieves enterprise-wide innovation and faster collaboration with Slack

Capital One promotes innovation to stay on the cutting edge of banking

Capital One, a large financial services firm known for bringing simplicity and human-centered design to banking, faced the challenge of staying on the cutting edge of technology while scaling software development and cross‑department collaboration across a large enterprise and with external partners. The bank needed faster, more automated workflows and better ways to share code, resolve incidents, and reduce context switching as it moved to a cloud‑first operating model.

Since adopting Slack in 2016, Capital One has scaled the platform to more than 50,000 weekly users, deployed bots using automation and NLP, and set up 150+ Slack Connect channels plus integrations with tools like Jira, GitHub, PagerDuty and Zoom. The result has been streamlined internal processes, faster vendor collaboration, a stronger culture of innovation, and more agile delivery of personalized experiences to millions of customers.

Capital One

Fred Love

Director of Unified Communications