Case Study: Fandango achieves seamless blockbuster ticketing and faster incident response with Slack

Fandango creates a blockbuster movie experience with Slack

Fandango, the movie-ticketing leader serving 67 million unique visitors a month and listings for over 45,000 screens (more than 80% of U.S. cinemas), faced the challenge of coordinating complex, time-sensitive ticketing events and cross‑company product updates. Traditional tools like email and conference calls were too slow or siloed for on‑sale days such as Avengers: Endgame, where rapid decisions and seamless collaboration with studios, cinema chains, vendors and internal teams are critical.

Fandango made Slack its command centre, spinning up dedicated channels that include external partners and using integrations like Qualtrics, Datadog, Heroku and Jenkins for real‑time feedback, monitoring, incident response, deployments and recruiting. The result: faster decision‑making and incident resolution, smoother product launches (including the Rotten Tomatoes Audience Score integration and major ticketing events), more efficient customer support and hiring, and stronger cross‑team collaboration and culture.

Fandango

Rema Morgan-Aluko

Director of Software Engineering