Case Study: Tyro achieves faster incident response and streamlined operations with Slack

With Slack, Tyro makes payment processing a breeze for small businesses

Tyro is a fast-growing Australian business bank that processes payments for more than 32,000 small businesses (over $17.5 billion in transactions in 2019). Facing an interrupt-driven, email- and in-person incident process that slowed 24/7 operations—and later the sudden need to shift to remote work—Tyro needed a faster, more reliable way to detect and resolve incidents and keep teams aligned.

Tyro moved incident management and routine workflows into Slack, using slash commands, PagerDuty and Zapier integrations, and Workflow Builder to automate alerts, create incident channels, standardize CAN updates and surface deployment and on-call information. The result: much faster response and resolution times, fewer emails, time savings (e.g., a week reclaimed on audit prep), seamless remote operations during COVID, and improved visibility and team connection—helping keep payment systems running for customers around the clock.

Tyro

Yvette Mandanas

Chief People Officer