Case Study: Procore achieves faster, more transparent IT and service operations with Slack

Procore’s IT and service teams move work forwards faster with Slack integrations

Procore, the construction software platform with more than one million projects worldwide, needed a faster, more connected way to manage IT, service, and employee support across teams. To move away from email and reduce silos, Procore turned to Slack, along with Atlassian integrations, to improve communication between the field, office, and internal service teams.

Using Slack, Procore built a unified service desk with Jira Cloud integration, automated employee lifecycle workflows, and strengthened incident response and event management. With Slack at the center of these processes, Procore gained better visibility, faster collaboration, and more proactive teamwork—while saving time by reducing context switching and eliminating separate systems for requests and updates.

Procore

Shane Redman

Director of Information Security and Engineering