Case Study: Zomato achieves an agile, aligned digital HQ with Slack

Zomato, a company based in India transforms online ordering using Slack as its productivity platform

Zomato, an India‑based restaurant discovery company turned technology platform connecting customers, restaurants and delivery partners, needed a way to keep more than 3,700 employees aligned, agile and informed across sales, tech, product and corporate teams. After an initial trial period, the company sought to replace slow email workflows, improve visibility of announcements and incident alerts, and simplify collaboration with external partners.

Zomato adopted Slack as its digital HQ, using channel‑based messaging, searchable archives, Slack huddles, Slack Connect and integrations that automate alerts and workflows. The result: faster, more transparent two‑way communication (with company‑wide channels driving high engagement), reduced reliance on email, smoother partner collaboration and recognition with Slack’s Digital HQ Excellence Award — supporting Zomato’s growth to serve 15+ million users.

Zomato

Reema Khendry

Senior Programme Manager