Case Study: Lyft Business achieves faster sales velocity and real-time cross-functional collaboration with Slack

Mission-critical sales work at Lyft Business

Lyft Business, the enterprise arm of Lyft, needed a faster way to coordinate sales, service and cross‑functional teams across three regional hubs as it scaled. Traditional email, document sharing and one‑off messaging weren’t keeping up for account‑level collaboration, executive updates or urgent incident escalation.

By adopting Slack with integrations like Troops (Salesforce) and Zendesk, Lyft Business created account‑ and region‑specific channels for real‑time updates, in‑channel pipeline edits and instant escalation to engineering and support. The change reduced administrative work, increased transparency and sales velocity, sped deal cycles and enabled faster resolution of critical customer issues—improving partner and passenger outcomes.

Lyft

Tyler Lefeber

Senior Strategic Account Executive