Case Study: Nexomics achieves faster cancer test turnaround for patients with Slack

With Slack, Nexomics delivers faster cancer test results for patients

Nexomics, the pathology and oncology testing team at Australia’s Peter MacCallum Cancer Centre, faced slow, fragmented communication that delayed time-sensitive cancer test results. Teams worked across multiple labs and time zones with limited email access, relying on faxes, unread inboxes and pagers, which made triaging international samples, coordinating specialists and maintaining sample integrity difficult.

By adopting Slack channels and integrations, Nexomics centralized alerts, automated triage (e.g., routing doctor requests to #esr_requests), and routed alarms and visitor notices to the right people instantly. This cut planning steps that once took up to an hour down to about five minutes, reduced lab interruptions, strengthened team accountability and culture, and delivered faster turnaround times for patient test results worldwide.

Nexomics

Anna Korczynski

Molecular Haematologist