Case Study: OpenAI accelerates customer collaboration and workplace productivity with Slack

How OpenAI connects with customers and expands ChatGPT with Slack

OpenAI, the AI research and deployment company behind ChatGPT, has relied on Slack to support its rapid growth and customer collaboration needs. As the volume of users and conversations increased, OpenAI needed a secure, efficient way to work with customers, coordinate internally across time zones, and avoid bottlenecks in email and meetings.

Slack implemented Slack Connect, Huddles, emoji-based workflows, and Enterprise Grid to help OpenAI centralize customer conversations, speed up decision-making, and improve collaboration and security. The results have been significant: OpenAI has created over 170 Slack Connect channels and exchanged more than five million messages since 2018, while also using Slack to collect model feedback, automate work, and strengthen team culture.

OpenAI

Zack Kass

Head of GTM