Case Study: AlphaSights achieves faster, more agile client service with Slack

Driving client service excellence: Slack powers AlphaSights’ success

AlphaSights, a leading global expert network services provider, needed to keep client service fast and high-quality as projects became more complex, time-sensitive, and spread across geographies. As the company grew to 1,500+ employees, email alone slowed collaboration and made it harder to coordinate teams, manage urgent client briefs, and maintain a strong one-firm culture. Slack was introduced to help support these evolving communication and project management needs.

With Slack, AlphaSights built project channels, used workflows, Slackbot reminders, and integrations to organize client work, automate routine tasks, and keep teams aligned in real time. Slack helped reduce response times, improve agility, and prevent key information from getting lost, enabling faster project delivery and clearer communication across teams worldwide.

AlphaSights

Bee Patel

Director of Marketing Communications