Case Study: Sharesies achieves faster incident resolution and streamlined collaboration with Slack

Sharesies use Slack as their digital HQ to eliminate barriers for faster incident resolution

Sharesies is a New Zealand‑born wealth‑building platform that’s helped over 550,000 people invest A$1.8 billion since 2017. As the company grew from a six‑person founding team to 200+ distributed employees across NZ, Australia and beyond, fragmented communication, onboarding at scale and the need for faster incident response threatened transparency and speed.

Sharesies standardized work and incident response in Slack—using dedicated channels, Slack Connect for external partners and tools like Polly for weekly “vibe checks”—so teams, leaders and vendors share context in one searchable place. The result: quicker, more confident incident resolution, fewer meetings, clearer onboarding and a flatter, more transparent culture that keeps employees engaged and leadership informed.

Sharesies

Brooke Roberts

Co-founder and Co-CEO and Director