Case Study: Square achieves seamless global remote collaboration with Slack

Square’s global teams go remote with Slack

Square, the mobile payment and merchant services company, faced the sudden challenge of keeping its globally distributed workforce healthy, connected, and aligned as COVID-19 forced teams to work from home. To support remote collaboration across offices in the US, Canada, Japan, Australia, the UK, and Ireland, Square relied on Slack for daily communication, team channels, and shared updates.

Slack helped Square quickly adapt by enabling huddle meetings, department-specific channels, shared channels with outside vendors, and integrations like Jira to streamline workflows. The result was faster, more immediate communication, better alignment across regions, and stronger team morale; Slack also supported new channels for employee support, questions, and social connection as Square maintained operations remotely.

Square

Caitlin Walsh

Communications and Policy Manager