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Visit WebsiteAbrigo guides product planning, drives retention, and communicates in-app with Pendo
Abrigo
Chris Boericke
Senior Product Manager
Pendo
Pendo was founded in 2013 when alumni from Rally, Google, Cisco, and Red Hat combined their heads and hearts to build something they wanted but never had as product managers - a simple way to understand and attack what truly drives product success. With powerful analytics, in-application user feedback, and contextual guidance designed to help companies measure and elevate the customer experience within their applications, Pendo is on a mission to improve society’s experience with software.
Case Studies
Showing 165 Pendo Customer Success Stories
How AccuWeather uses Pendo to forecast users’ needs and deliver critical information in-app
AccuWeather
Olivia Malachowicz
Associate Product Manager
Act-On increased event registration through in-app invitations
Act-On
Gal Josefsberg
VP of Product Management and Product Marketing
How AgoraPulse reduced churn with Pendo Feedback
AgoraPulse
Emeric Ernoult
Chief Executive Officer
How Alarm.com uses Pendo to guard users’ time and secure greater productivity
Alarm.com
Mary Kidd
(Systems Manager) Customer Operations
How the American Cancer Society maximizes donor dollar impact with Pendo
American Cancer Society
Lindsey Teetor
Supply Chain Content and Training Development Manager
How AusDoc used Pendo to accelerate their evolution from a “traditional” print publication to a tech-enabled online community
AusDoc
Evian Gutman
Head of Product
How Aysling cut customer onboarding time in half
Aysling
Jeremy Lewis
Client Engagement Director
5 ways Pendo is helping BEE put their product-led philosophy to work
BEE
Massimo Arrigoni
Chief Executive Officer
BigChange drives a 33% increase in feature adoption with Pendo
BigChange
Jonathan Isaacs
Product Marketing Manager
How the Black Diamond Wealth Platform uses Pendo Feedback to power a community of product feedback
Black Diamond
Bjorn Widerstedt
Vice President of Product Management
How BMC uses the cloud to improve on-premise product experiences
BMC Software
BombBomb saved 300 customer success hours
BombBomb
Jeremy Kleier
Customer Success Engineer
5 ways Boomi is becoming product led with Pendo
Boomi
Brett Henry
Product Manager
How BridalLive Cut Through The Feedback Noise With Pendo Feedback
BridalLive
Tom Esposito
Chief Executive Officer
How Calabrio used Pendo to target, inform, and encourage users to perform a local change following a major product update
Calabrio
Lina Karlsson
Senior Product Content Owner
Cartegraph drives mobile app adoption; saves governments time and money managing city and park infrastructure
Cartegraph
Jon Kremer
Product Owner
How Casted uses Pendo to find product-market fit, land investors
Casted
Adam Patarino
Co-Founder
Catchpoint Uses Pendo to Accelerate Trial Conversions and Sales
Catchpoint
Norm Robinson
Knowledge Development Manager
How Chekhub takes users from confusion to clarity with Pendo for Startups
Chekhub
Jon Trout
Chief Executive Officer
Choozle drives feature adoption, increases revenue with Pendo
Choozle
Megan Sullivan-Jenks
Senior Director of Brand and Product Marketing
Cin7 uses Pendo to reduce friction and increase conversions by 75%
Cin7
Adrian Mendoza
Digital Experience Analyst
How CINC took control of their mobile app store ratings with Pendo
CINC
Joshua Lowe
Product Manager
Cisco Cloudlock used notifications to increase NPS scores by 20%
Cisco Cloudlock
Jennifer Sand
Vice President of Product Management
Cision doubled NPS survey response rates moving from email to in-app delivery
Cision
Becky Banasik
Vice President of Customer Success
How Citrix ShareFile increases free trials conversions
Citrix
Stephanie Monk
Citrix
How the Citrix ShareFile team used paid search data to personalize onboarding for free users, increase engagement, and boost trial conversions
Citrix
Allison Caldrone
Senior in Product Marketing Manager
How Cognigy ensures every customer’s first experience makes a lasting impression
Cognigy
Sebastian Glock
Head of Product Marketing
How to re-introduce yourself to your users
Copper
Jennifer Pugh
Director of Product
How Coursera scaled with Pendo to meet surging demand during COVID-19
Coursera
Jenny Wolochow
Senior Product Manager
How Covetrus uses Pendo to drive efficient growth
Covetrus
Benny Estes
Director of Product Management
Cox Automotive uses Pendo to steer its business forward with fast, reliable product data
Cox Automotive
Chuck Konfrst
Director of User Experience
How CreatorIQ used Pendo to understand customer intent and set their new feature up for a successful launch
CreatorIQ
Colin Brophy
Product Experience Manager
How Credly combined Pendo and Calendly for quicker, deeper user research
Credly
Adrienne Peirce
Product Manager
How product analytics power innovation, growth, and retention at Darwinbox—one of the world’s fastest growing HR tech companies
Darwinbox
Jaswanth Pal
Manager for Operations Excellence
How Dealer-FX uses Pendo to help customers predict and increase revenue and bookings
Dealer-FX
Anna Harris
Sr. Product Analyst
Dispatch provides a complete workflow for users
Dispatch
How DonorDrive used Pendo to drive awareness and adoption of new features for enterprise-level non-profits
DonorDrive
Michael Leal
Product Manager
How Elsevier used the Resource Center to speed up adoption of their new Elsa platform and create an always-on hub for contextual, in-app support
Elsevier
Lisa Gervais
Senior User Engagement Specialist
How Elsevier built an award-winning in-product help center for its users
Elsevier
Tommy Rahardjo
Senior Digital CX and Capabilities Manager
How Elsevier used Core Events to define adoption success
Elsevier
Maks Keppel
Product Analyst
How Energage used Pendo to encourage users to take advantage of their complimentary advisory services—improving product engagement and customer retention
Energage
Jill Ramondo
Manager, Customer Education and Services Development
How ESO finds signal in the noise with AI-powered customer intelligence
ESO
MT McCann
Director of UX
How Essity scales employee onboarding and accelerates software adoption with Pendo
Essity
Debbie Wiggins
Business Systems Director
How Filevine strengthens partnerships with Pendo Feedback
Filevine
Mary Lyon
Director of Product Feedback
How Firefly Learning managed a 6x increase in product usage during EdTech boom
Firefly Learning
Samantha Benson
Product Ops Lead
Pendo fuels fast communication, iteration for cannabis tech innovator Flowhub
Flowhub
Nico Lewis
Product Manager
Flowhub lifts the regulatory haze for a growing cannabis industry
Flowhub
Nico Lewis
Product Manager
How Follow Up Boss Manages Feedback more Effectively with Pendo
Follow Up Boss
FormAssembly - Customer Case Study
FormAssembly
4 ways your customer teams can leverage product usage analytics
FourKites
Thomas Mella
Director of Customer Success
FreeWheel - Customer Case Study
FreeWheel
Vishal Patel
Product Manager
How GetAccept used analytics, segments, and in-app guides in Pendo to understand and target users with the greatest potential to move the needle
GetAccept
Alan Sincich
Associate Product Manager
How Global Payments uses Pendo to make data-driven decisions
Global Payments
Chad Parker
Product Owner
Glooko keeps health care providers and people with diabetes connected during a pandemic with Pendo guides
Glooko
Jessica Ison
Knowledge Manager
How GoTo uses Pendo to power work for millions of users and grow the bottom line, efficiently
GoTo
Elon Harris
Marketing LifeCycle Automation Specialist
HackerRank takes control of customer health and reduces churn with Pendo + ChurnZero
HackerRank
Alaina Loori
Director of Customer Success Operations
Hanapin Marketing - Customer Case Study
Hanapin Marketing
Healthicity replaces 100-page user manual with Pendo in-app guidance
Healthicity
Stephanie Hanson
Vice President of Product and Development
Hello Neighbour drives a 140% increase in rental offers by becoming product led
HelloNeighbour
Claire Wallis
Head of Product
Putting NPS to work with Henry Schein
Henry Schein
Dan Larsen
Sr. Product Manager
Hireology - Customer Case Study
Hireology
Margot Nash
VP of Product
How Hive takes the pulse of its product to refine the user experience
Hive HR
James Heffernan
UX Designer
How Hugo makes taking meeting notes a delight
Hugo
Darren Chait
Co-founder
IHS Markit rolls out new UI, identifies under-used features to sunset with Pendo
IHS Markit
Pallavi Pal
Associate Director of Product
How IHS Markit uses Product Engagement Score to make more outcomes-based product decisions
IHS Markit
Ellie O’Connor
Associate Director of User Experience
How IHS Markit used Pendo data to remove features from their product and focus attention and resources on the areas that matter most to clients
IHS Markit
Infor makes data-driven product decisions with Pendo
Infor
Alex Reilly
Senior Customer Success Manager
Using Pendo to measure usage across on-prem, single tenant, and multi-tenant cloud deployments
Infor
Darrell Burgan
Vice President Development
Insightly increased onboarding engagement by 1540% and tripled freemium conversions
Insightly
Teresa Rocha
Director
How INvets serves those who served their country
INvets
Simon Andrews
Owner of Hatchet Consulting, Technology and Marketing Partner
How InVision leveraged its own tool to secure Pendo buy-in
InVision
Nicole Murphy
Director of Lifecycle Marketing
Invoca grew feature adoption and customer satisfaction
Invoca
Amy Andriano
Product Experience Manager
How iRobot uses Pendo to build and launch personalized in-app communication, at scale
iRobot
Mary Ward
Senior Digital Product Manager
How Jamf uses Pendo to increase the implementation success rate of a core feature
Jamf
Brandon Noskoviak
Senior In-App Content Engagement Manager
How JLL is creating revolutionary digital experiences in real estate technology
JLL
Daniel Fenton
Director of Product
How JobAdder overhauled its UI with help from Pendo
JobAdder
Akhila Bhatt
Senior Product Manager
With faster onboarding and fewer support tickets, Jungle Scout helps sellers find more success on Amazon
Jungle Scout
Danny Villarreal
Director of Customer Experience
How K4Connect delivers in-app training and support to senior living staff in Covid-19
K4Connect
Natalie Jones
Director of Marketing and Communications
Kajabi uses Pendo Feedback to create “marketplace of ideas”, improve customer loyalty and LTV
Kajabi
Jeremy Saenz
Vice President of Product
Keap used in-app announcements to increase feature adoption by 10x
Keap
Todd Meyer
Product Manager
LabCorp uses Pendo to identify onboarding friction and reduce ticket backlog by 99%
LabCorp
Bob Zurek
VP of Product Management
How an industry leader in healthcare experience analytics used Pendo to quickly communicate a critical fix to customers following a major release
Leading Healthcare Experience Analytics Provider
How Pendo Feedback revolutionized the roadmapping process at Magnus Health
Magnus Health
Magnus Health uses Pendo to help K-12 schools improve student health record management
Magnus Health
Rich Hopewell
Director
Marketo’s phased approach to launching in-app messaging provides valuable insights and increases product engagement
Marketo
Katie Pedroza
Designer
How Medidata Solutions uses Pendo to reduce dev dependencies and cut down time to build in-app guides from weeks to minutes
Medidata Solutions
Jonathon Wilson
Senior R&D Software Systems Analyst
MemberClicks achieved a 70% response rate for in-app Surveys
MemberClicks
Duncan McCreery
Vice President of Product
How Metadata built self-serve user education into their app with Pendo—for free
Metadata.io
Josh Desmarais
Senior Production Support Engineer
How Mimecast drove ‘double-digit’ engagement and product-led growth with Pendo
Mimecast
Beatrice Fabris
UX and Content Development Manager
How MineralTree used a Pendo in-app guide to improve the navigation in their app—without relying on engineering resources
MineralTree
Jose Garcia
Senior Product Manager
How Morgan Stanley at Work makes customer priorities their own
Morgan Stanley
Mark Mitchell
Chief Product Officer
How Pendo took MPOWR Envision from operational blindness to 20/20 vision
MPOWR
Matt Heggelund
Product Manager
How NAVEX Global reduced an entire month of support calls within minutes
NAVEX
Shelly La Rock
Director of Product Operations
How Nelnet’s EdTech platform scaled communication and onboarding in a crisis
Nelnet
Tami Zwick
Front-end Web Developer
How Nelnet used Pendo in-app guides to educate users about an important feature name change and prepare them for an upcoming platform overhaul
Nelnet
Liz Feller
In-App Help Administrator
How Nezasa is shaping the future of interactive travel with Pendo
Nezasa
Alex Farmer
Chief Revenue Officer
How Northwoods used Pendo to help users make necessary updates outside the app for an optimized product experience
Northwoods
Josh Wells
Instructional Designer
How Noteable uses Pendo Free to drive early-stage success
Noteable
Dave Stuart
Director of Customer Success
How Pendo powers Okta’s end-to-end analytics and product adoption process
Okta
Katie Le
Senior Product Manager
How Onapsis used Pendo in-app guides to launch their first-ever product beta and keep their production schedule on track
Onapsis
Donna Barbieri
Manager of User Enablement
How OneBridge Solutions used Pendo Feedback to Create the Best Possible Product
OneBridge
How OpenTable uses Pendo guides
OpenTable
Taylor Dodds
OpenTable
Oranj’s Pendo-powered customer retention strategy
Oranj
Marco Fabrega
Product Designer
Orgvue generates greater value from Pendo with Technical Account Management
Orgvue
Robert Rollings
Vice President of Product Management
How Osmosis from Elsevier increased conversions by 35% with best-in-class onboarding
Osmosis
Kaia Chessen
UX Researcher
How PagerDuty views user data
PagerDuty
Jeff Lopes
Director
How PAR used Pendo’s in-app guides to familiarize customers with their Data Central restaurant management platform and drive awareness of new offerings
PAR
Tim Macnamara
Client Services Specialist
Patientco uses Pendo to draw insight from the frontlines, boosting customer satisfaction
Patientco
Bobbie Brookins
Marketing Manager
Patreon uses Pendo to help thousands of local businesses get paid and rally support during COVID-19
Patreon
Tina Deogracias
Product Marketing Manager
How PetDesk is shifting their engagement strategy to meet customers’ needs
PetDesk
Shona Fenner
Product Manager
How PetDesk used Pendo Feedback to adapt to changing customer needs, build their roadmap, and empower and engage their internal teams
PetDesk
Shona Fenner
Product Manager
How PetDesk cultivated a more collaborative, product-led mindset with Pendo Feedback
PetDesk
Shona Fenner
Product Manager
How Portal Improved Customer Satisfaction by using Pendo Feedback
Portal
Kirk Chisholm
Chief Executive Officer
Procore supports the construction industry by personalizing user experience with Pendo
Procore
Amanda Bridge
UX Content Writer
Pushpay uses Pendo to put users at the center of their launch strategy
Pushpay
David Royall
Product Marketing Manager
When going digital is mandatory, Pendo helps Q2 transform financial institutions
Q2
Michael Vasquez
Product Owner
Pendo helps Q2 give small financial institutions the power of in-app messaging
Q2
Michael Vasquez
Product Owner
Raildiary drives adoption among railway construction field workers
Raildiary
Will Doyle
Founder
Rapid7 uses in-app messaging to deliver a critical tool amid crisis
Rapid7
Jay Brewer
Vice President of Experience Design
RE/MAX launches new CRM to 130K real estate agents with Pendo-powered in-app training
RE/MAX
Ashley Rosa
Director of Technology Engagement
Pendo as a staple of Realtor.com’s tech stack
Realtor.com
Dave Masters
Realtor.com
How Red Hat used Pendo to avoid over 2,300 hours of rework in a single month
Red Hat
Gabi Ghali
Director of IT, Service Management and Automation Platforms
How ResMan used Pendo guides to make release notes fun
ResMan
Sarah Taffe
Senior Product Manager at Property Management Software Platform
How Restaurant365 makes restaurants more resilient with improved mobile onboarding and customer communication
Restaurant365
Joe Hannon
Product Manager
Ruby Receptionists gets line-of-sight across multiple web and mobile products with Pendo
Ruby Receptionists
Dan Porter
Senior Director of Product
SaaS in the Enterprise - Customer Case Study
SaaS in the Enterprise
How SabeeApp uses Pendo’s roadmapping feature to communicate with their customers
SabeeApp
Thomas Kiss
Product Owner
How Sabienzia used Pendo in-app guides to welcome new customers to their platform and immerse them in the product experience from day one
Sabienzia
Sebastian Maronn
Director of Product
How Salesforce reimagined the trial experience with Pendo
Salesforce
Jonathan Pappas
Director of Product
How Scrive used Pendo guides to redesign their onboarding process and meet the demands of surging user growth
Scrive
Gustaf Jungnelius
Senior Manager of Product Operations and Performance
How SecurityScorecard used Pendo to collect feedback from their customers and improve the product experience for their free users
SecurityScorecard
Amber Britton
Senior Product Manager
Shareworks by Morgan Stanley drives adoption and addresses friction amid the dual pressures of coronavirus and spiking demand
Shareworks
Jon Jensen
Director of Product Focusing on Private Markets
How Pendo helps Sherpany guide business leaders to meeting success
Sherpany
Nina Hoeberichts
Customer Experience Specialist
ShippingEasy innovates fast to improve logistics for small online retailers
ShippingEasy
Gregg Sporar
Product Operations Analyst
How Shopmonkey uses Pendo Session Replay across their entire organization to improve the customer experience
Shopmonkey
Steve Eddy
Principal Product Manager
ShowClix - Customer Case Study
ShowClix
SignalPath embeds videos in guides to streamline clinical research client onboarding
SignalPath
Marcus Southern
Learning Experience Designer
SiteCompli used Guides to increase feature adoption by 20x
SiteCompli
Kristen Hariton
Product Markering Manager
How SkuVault understands users and gets the most from the Pendo platform
SkuVault Core
Diana Nolting
Vice President of Product
8 ways SmartRecruiters got smarter after using Pendo NPS
SmartRecruiters
John Hooper
Manager of Revenue Insights and Analytics
How SmartRecruiters put in-app training in their users’ hands
SmartRecruiters
Jared Best
Director of Business and Strategy Consulting
How Socrata saves time and improves their product with Pendo Feedback
Socrata
Christian Hoogerheyde
Product Manager
How Pendo helps Anthology provide better digital learning experiences to its customers’ end users
Southern Cross University
Shelley Barfoot
System Analyst, Technology Services
How Pendo Feedback Helps Species360 to Balance Customer Demand with Product Strategy
Species360
Elisabethn Hunt
Member Support and Training Director
How Splash leveraged Pendo guides to create customized onboarding and ongoing in-app education to ensure users get the most out of their platform
Splash
Pete Richardson
Senior Product Marketing Manager
How StrongMind integrated Pendo and Zendesk to chat its way to customer success
StrongMind
Kaly Nasiff
Product Owner
How StrongMind used Pendo to launch and improve the functionality of their new Zendesk Chat feature—and deflect hundreds of time-consuming support tickets
StrongMind
Kaly Nasiff
Product Owner
How Pendo helped SugarCRM give their users a voice
SugarCRM
Katherine Spencer
Senior Director of UX Design
How Symantec Endpoint Security ensures product adoption and user success with Pendo
Symantec
Adam Licata
Product Management Lead for the Flagship Endpoint Security Product
How Talegent drives adoption, growth, and retention with Pendo
Talegent
Richard Thwaite
Head of Product
How Thomson Reuters used Pendo to track events in a new AI and machine learning-powered tool and understand the impact of feature engagement on user sentiment
Thomson Reuters
Vinay Shukla
Product Manager
How Top Hat used Pendo to reimagine their vision of marketing outreach, automate labor-intensive processes, and communicate with customers in the moments that matter most
Top Hat
Matthew Walcher
Web Developer, Marketing
Why TouchBistro switched to Pendo to drive their mobile onboarding strategy
TouchBistro
Jeremy List
Director of Product
TUNE drives new customer engagement, maintains existing customer loyalty with Pendo
TUNE
Josh Todd
Principal Product Manager
How the University of Phoenix helps students achieve their education goals with Pendo
University of Phoenix
Michael Hilton
University of Phoenix
How UserTesting revolutionized onboarding and engagement with Pendo
UserTesting
Ashley Papagno
Product Manager
Valassis MaxPoint segments internal and external users for greater insight
Valassis
Eddie Howard
Manager of Product Management
Verizon Connect automates product demos and user onboarding with Pendo guides
Verizon Connect
Zoe Stringer
Senior Product Designer
WebPT decreased support tickets by 50% with in-app help
WebPT
Bradley LaFave
Product Marketing Manager
WebPT launches telehealth product in a quarter of the time with Pendo
WebPT
Scott Hebert
Director of Product Management
How Workwave backs feature decisions with data
WorkWave
Mike Profit
Vice President Product Management
Zift Solutions walks users through major UI changes to reduce support questions
Zift Solutions
Tom DuScheid
Product Manager
Zmags Saved Six Weeks of Development Using Pendo to Execute GDPR Strategy
Zmags
Kristen House
Senior Product Manager
How Zorbit’s Math used Pendo to improve campaign targeting and increase conversions across their website with analytics and in-app guides
Zorbit's Math
John Lander
Marketing Operations and Lead Gen Specialist
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