Case Study: Infor Talent Science achieves data-driven product decisions and faster trial onboarding with Pendo

Infor makes data-driven product decisions with Pendo

Infor Talent Science, part of global enterprise software leader Infor, provides predictive talent analytics used to match and develop employees. The team faced several challenges: their onboarding and trial experience was too complex for self-setup, communication with distributed franchise owners was hard to monitor, and product decisions relied too much on intuition rather than measurable user feedback.

By deploying Pendo for automated onboarding, in‑app guides, polls and account-level analytics, Infor cut trial setup effort (saving about one hour per trial), reduced custom development time (configurations that once took weeks can now take ~30 minutes), and gained visibility into usage and feedback. Insights such as mobile adoption rising from 20% to 50% and NPS-driven detractor identification helped the team improve the application experience, better support franchise customers, and shift to more objective, data-driven product decisions.

Infor

Alex Reilly

Senior Customer Success Manager