Case Study: Cartegraph achieves 62% increase in mobile app adoption with Pendo

Cartegraph drives mobile app adoption; saves governments time and money managing city and park infrastructure

Cartegraph is an Iowa-based software provider that helps cities, parks and government agencies manage miles of pavement, acres of landscaping and hundreds of public assets. Their challenge was to make field crews’ mobile experience fast and simple—so workers spend time completing jobs, not on paperwork—and to scale support and product improvement as their customer base grew.

By using Pendo to track feature usage and deliver targeted in-app guides, integrating MindTouch into a Pendo Resource Center, and running NPS surveys to connect customer feedback with behavior data, Cartegraph drove a 62% increase in mobile adoption within six months. The changes improved field efficiency, allowed the team to handle more cases without adding support headcount, and created upsell opportunities through greater feature engagement.

Cartegraph

Jon Kremer

Product Owner