Case Study: Sabienzia achieves streamlined onboarding and demonstrates product value with Pendo

How Sabienzia used Pendo in-app guides to welcome new customers to their platform and immerse them in the product experience from day one

Sabienzia is a cloud-based contact center platform that lets teams make and take calls, view stats, and manage customer service entirely from a web app. Their challenge was introducing trial users to a technically powerful product without overwhelming them—while also handling dynamically rotated trial phone numbers—so new users could quickly see core value without getting lost in menus.

Sabienzia built a streamlined onboarding flow with Pendo in-app guides: a welcome tour, interactive steps to make and receive calls, injected dynamic phone numbers, and CTAs to explore logs and stats. The result was overwhelmingly positive qualitative feedback, reduced product noise and complexity, and fewer manual walk-throughs for the team, helping users grasp value from day one.

Sabienzia

Sebastian Maronn

Director of Product