Case Study: BMC Software achieves up to 90% faster beta testing and cuts onboarding from days to hours with Pendo

How BMC uses the cloud to improve on-premise product experiences

BMC Software needed to modernize onboarding and beta testing for its on‑premise products. Previously the company relied on mailed instruction manuals and month‑long trials, which delayed feedback and left new users spending five to ten business days getting up to speed.

By adopting Pendo’s cloud‑delivered in‑product guides and short video pop‑ups plus instant NPS surveys, BMC moved help and feedback into the workflow. The result: immediate, richer customer feedback that enabled faster fixes, cutting onboarding to about eight hours and reducing beta testing time by roughly 75–90%.

BMC Software