Case Study: Talegent achieves 30% increase in assessment usage and feature adoption with Pendo

How Talegent drives adoption, growth, and retention with Pendo

Talegent, an Auckland-based provider of pre-employment assessments, helps employers evaluate candidate competencies but lacked visibility into how customers used its own platform. That "flying blind" state made product planning difficult and threatened revenue—Talegent bills by assessment usage, so missed or hard-to-find features reduced monetization and customer success.

Talegent implemented Pendo to gain product analytics and deliver in-app guides, onboarding, a Resource Center, and NPS surveys. The new data-driven workflow let sales and support spot at‑risk accounts, intervene, and run targeted cross-sell campaigns; as a result, assessment and feature adoption rose about 30% and Pendo became embedded across the business.

Talegent

Richard Thwaite

Head of Product