Case Study: K4Connect achieves touchless in-app training and support for senior living staff with Pendo

How K4Connect delivers in-app training and support to senior living staff in Covid-19

K4Connect provides a connected-technology platform for senior living communities to improve communication, automate services, and reduce isolation. During COVID-19 the company expanded rapidly (from 125 to 800 communities) while strict lockdowns made its usual hands-on, in-person training and customer support impossible, creating an urgent need for touchless onboarding and timely communication for busy caregivers and vulnerable residents.

K4Connect implemented Pendo’s in-app guides, messaging, and Resource Center to deliver step-by-step onboarding, announce features, surface COVID-19 resources, and provide self-service walkthroughs for staff and residents. Combined with usage analytics and NPS feedback, this approach preserved high-quality support without site visits, drove feature adoption and self-service learning, and let the team scale communications and product improvements during rapid growth.

K4Connect

Natalie Jones

Director of Marketing and Communications