Case Study: TouchBistro improves mobile onboarding and user enablement with Pendo

Why TouchBistro switched to Pendo to drive their mobile onboarding strategy

TouchBistro, a Toronto-based all-in-one restaurant management platform, needed a better way to onboard users across its growing web and mobile apps as its product became more complex. The team wanted more contextual, targeted guidance for customers, but had struggled to fully implement WalkMe, prompting a switch to Pendo.

Pendo provided TouchBistro with in-app guides, tooltips, the Resource Center, and targeted announcements across web and mobile, helping the team support onboarding and ongoing enablement without extra engineering work. TouchBistro said Pendo was easier to use and better suited to its MAU pricing needs, with the company expecting reduced support requests and lower call volume as more teams adopt the platform.

TouchBistro

Jeremy List

Director of Product