Case Study: Infor achieves unified usage and performance visibility across on‑prem, single‑tenant, and multi‑tenant cloud deployments with Pendo

Using Pendo to measure usage across on-prem, single tenant, and multi-tenant cloud deployments

Infor’s Human Capital Management team, led by VP Darrell Burgan, supports a mix of products deployed across multi‑tenant cloud, single‑tenant, and on‑prem environments. That variety left gaps in visibility—especially for on‑prem installations—and made it hard to aggregate usage and performance data across clients, forcing the team into a reactive support posture.

Infor implemented Pendo’s client‑side event capture and API to pull usage and page‑load performance into a custom dashboard, segmented by product and support team. The result: proactive outreach to customers before tickets arrive, faster prioritization of fixes based on real usage and load metrics, the ability to demonstrate performance improvements to large clients, and new business insights (including misaligned product revenue vs. usage) that informed pricing and go‑to‑market decisions.

Infor

Darrell Burgan

Vice President Development