Case Study: EBANX cuts support tickets by 70% and unlocks growth with Pendo

EBANX cuts support tickets by 70% and identifies new growth opportunities with Pendo

EBANX, a payments company operating across emerging markets, needed a better way to understand user behavior, reduce friction, and improve feature adoption as it expanded. Using Pendo, EBANX wanted an all-in-one platform that could provide product analytics along with tools like in-app guides, announcements, and NPS surveys.

EBANX implemented Pendo Analytics and no-code in-app guides to help users adopt new features, share announcements, and collect feedback directly in the product. With Pendo, the company cut support tickets related to new features by 70% and even retired an underused analytics page, saving about USD 4,000 per year.

EBANX

Quézia de Paula

Product Experience Manager