Case Study: Southern Cross University achieves a smoother LMS transition with Pendo

How Pendo helps Anthology provide better digital learning experiences to its customers’ end users

Southern Cross University, a major APAC higher education institution with many fully online students, faced the challenge of rolling out Anthology Blackboard’s new base navigation while keeping learners and instructors informed. Because many students study remotely, SCU needed a way to clearly communicate the change inside the LMS itself so users wouldn’t feel overwhelmed by the transition.

Using Pendo and its Anthology Adopt product, Southern Cross University implemented a detailed in-app walkthrough guide to introduce the new interface and guide users through the shift to Ultra. The solution was simpler and more engaging than other tools, helping SCU deliver polished communications more efficiently and improve the student experience during the rollout.

Southern Cross University

Shelley Barfoot

System Analyst, Technology Services