Case Study: Looker achieves stronger user retention and faster onboarding with Pendo

Democratizing data, one new user at a time

Looker, a Google Cloud data analytics platform, needed a better way to onboard new users because its product had become complex and difficult to learn. As first-time user retention declined, Looker lacked the manual resources to train users across existing customer accounts, and turned to Pendo for help with in-app onboarding.

Pendo helped Looker implement in-app guides that introduced essential features step by step without overwhelming users. The result was faster time to value for customers, improved understanding of their data, and stronger retention for Looker; within a month, the team reported maintaining monthly active users and increasing retention rates.

Looker

Molly Lippsett

Technical Program Manager